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FAQs (Frequently Asked Questions)

All of our Terms and Conditions and website Policies are available Online, convenient links if you would like to refer are as follows:

For online and telephone payments, we take all major credit and debit cards and use the WorldPay system for processing online payments.In the shop, we also accept cash. 

No Credit card details are provided to Threads or stored on our website or systems. The details are stored and processed directly by WorldPay and subject to the international PCI Security Standards. WorldPay.com is a global leader in payment processing.

Our minimum cut is 25 cm.  In the shop this can be cut as either a fat or long quarter for Patchwork and Quilting fabrics.  

Our quarters are metric and therefore larger than yards. A long quarter is a quarter of a metre cut from the full width of fabric. Therefore the piece of fabric is approximately 10" x 44" (25 cm x 110 cm). A fat quarter is a half metre cut from the full width of fabric, then cut along the fold to create two pieces.  A fat quarter measures approximately 20" x 22" (50 cm x 55 cm). 

There is no difference. Four fat quarters cost the same as one metre cut from the bolt.  

  • A charm pack contains forty-two 5" x 5" squares, the equivalent of approximately 24" (61 cm) cut from the bolt. 
  • A jelly roll contains forty-two 2 ½” x 44" strips, the equivalent of approximately 2.75 yds (2.5 m) cut from the bolt. 
  • A layer cake contains forty-two 10" x 10" squares, the equivalent of approximately 2.75 yds (2.5 m) cut from the bolt. 

Every effort is made to ensure all products are as close a colour match as possible. Please be aware that shades may vary depending on your computer monitor or device. 

Yarn manufacturers do their best to minimise the number of joins or knots in a ball of yarn, but they do crop up occasionally.  Joins or knots are generally more common in natural fibre yarn than acrylic yarn.  Joins or knots do not mean the yarn is faulty, however if you have a large number of joins or a particularly "knotty" ball, please contact us, and we will do our best to arrange for a replacement.  

We receive new fabrics in every week which are added to the website and discontinued items are removed. Unfortunately, we are not able to send out samples, however we do have limited samples of some fabrics available for visitors to the shop. Most patchwork and quilting fabrics have just one print run so we are not able to reorder them. However, some current Soft Furnishing fabrics, dressmaking fabrics and most Patchwork and Quilting fabrics in our Basics range are repeatable. 

We offer a range of classes and workshops throughout the year. Our experienced tutors offer classes ranging from patchwork and quilting, appliqué, embroidery, dressmaking, textile art and Upholstery. Classes can be booked online or over the telephone. Please see the Classes page for more details. 

We have a Simply Sixteen long Arm Quilting machine available for customer hire. Please contact us for more details. 

If you prefer to pay over the telephone, just make a list of what you would like to order and telephone us on 01643 708372 during weekday shop hours (Monday Friday 9.30 - 4.00) and we'll be happy to take your order 

We will make every effort to dispatch your order within 24 hours of receipt of order. 

 

All our postage and delivery information is on our delivery page.

Please contact us by e mail to enquire about international orders. 

 

Please double-check that your order is correct before pressing "place order" as unfortunately it is not possible to add items to an order once it has been processed.

Please contact us as soon as possible by email or telephone and we will do our best to amend your order. 

Our Contact Us page gives all this information as well as directions and a map.