We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase providing the items are unused, unopened and in a saleable condition.
Proof of purchase
To complete your refund, we require a receipt, invoice or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale, clearance and excluded items
Please note that sewing and knitting patterns, cut trims and fabric cut to your specific requirements are non-refundable unless faulty. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first.
Returns can be mailed to: Threads Central House, Summerland Place, Minehead, TA24 5BT. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to email@example.com or write a letter to Threads, Central House, Summerland Place, Minehead, TA24 5BT
This document was last updated on March 9, 2021